Shipping policy

Shipping Policy

Last updated: October 26, 2025

Thank you for shopping with us. This Shipping Policy outlines how orders are processed, handled, and delivered to customers. Please review this information carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment has been successfully received.
During high-volume periods, holidays, or special promotions, order processing times may be slightly extended.
You will receive a confirmation email once your order has been shipped, including tracking details if applicable.

2. Shipping Methods and Delivery Time

We offer a variety of shipping options depending on your location and the nature of the products ordered.

Standard Shipping: 5–10 business days (within the continental United States).
Expedited Shipping: 2–5 business days.
International Shipping: Delivery times vary by destination and may take 10–25 business days depending on customs and carrier delays.

Delivery estimates are provided as guidelines and are not guaranteed. Delays may occur due to weather, customs processing, or carrier issues beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on weight, size, and destination of your order.
Promotional free shipping offers, if available, will be clearly displayed during checkout.
International customers are responsible for any customs duties, import taxes, or brokerage fees imposed by their country.

4. Tracking Information

Once your order has been shipped, a confirmation email will be sent containing a tracking number and a link to monitor your package’s status.
Tracking updates may take up to 48 hours to appear after shipment.

5. Address Accuracy

Please ensure all shipping information is complete and accurate when placing your order.

We are not responsible for delays, lost packages, or delivery errors caused by incorrect or incomplete addresses.
If you realize an error in your address after placing the order, please contact customer support immediately.
Once an order has been shipped, address changes cannot be guaranteed.

6. Lost or Delayed Shipments

If your package appears lost or has not been delivered within the estimated timeframe, please contact customer support for assistance.
In some cases, carriers may mark an item as “delivered” up to 48 hours before actual arrival.
Claims for lost shipments must be reported within 15 days of the expected delivery date.

7. Damaged or Missing Items

If you receive a damaged or incomplete order, please notify customer support within 7 days of delivery with photo evidence of the issue.
We will work with you to arrange a replacement, refund, or other suitable resolution.
All claims must include the order number, description of the problem, and supporting images.

8. International Shipping and Customs

International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Customs procedures may cause delays beyond our estimated delivery times.

9. Undeliverable or Refused Packages

If a shipment is returned due to an incorrect address, refusal, or unclaimed status:

The customer may be responsible for the cost of reshipping or return processing fees.
Refunds, if applicable, will exclude original shipping costs.

10. Order Cancellations and Changes

Orders may be canceled or modified only before they have been processed or shipped.
Once shipped, orders cannot be altered or canceled.
If you wish to cancel an order, please contact customer support immediately.

11. Contact Information

If you have questions about shipping, tracking, or delivery, please contact:

📧 Email: support@officetrove.com

📍 Mailing Address: 42627 Dreamweaver Dr, Ashburn, VA, 20148, US